Politique de remboursement

Refund Policy - Palosanto factory

Our tools are made to order by hand. If something is not right, please contact us first at palosantofactory@gmail.com and we will help.

Returns

You may ask to return an item within 3 days of delivery. Because we do not have a pickup service, please send the item back to us yourself, and return shipping costs are paid by the customer. Once the item arrives and has been checked, we will refund the product price, excluding the original shipping charge.

Defects and damage

If an item arrives with a defect, or is damaged in transit, please contact us with a photo. If the defect or damage is confirmed, we will send a replacement free of charge.

Free resharpening

Every Palosanto tool includes free resharpening for life. This is a service, separate from returns - just contact us and we will explain how to send your tool to us.